Deposits may be refunded upon Customer's unsubscription, only if Customer has settled any obligations to be fulfilled.
The contract is valid for 12 months, for the termination of the contract before the ending period will be charged a penalty fee of Rp. 250,000 (Bundling device) or Rp.0 (device returned).
Charges will be processed and mailed to Customer by email in accordance with the registered billing period. Customer will be given time to make payment up to the due date listed on the bill (if overdue, internet service will be automatically terminated).
Your internet quota will return in full every printed invoice date. If the quota is exhausted before the printed invoice date, you can purchase the Added Quotas (Booster) Package to stay on the internet.
For deposit payment and monthly fee, Customer may use Cash (Cash / Transfer) or Credit Card (including Auto Debit) payment method.